and data processing

Data Privacy

Europäische Reiseversicherung AG understands the sensitivity around the processing of data. We handle the data that is sent to us with the utmost care. It is of great importance to us to protect and respect your privacy when we process your data and when you visit and use our website at The controller responsible for processing your personal data is: Europäische Reiseversicherung AG, Kratochwjlestrasse 4, A-1220 Vienna, Company register number: FN 55418y, Company Register Court: Commercial Court of Vienna, T +43 1 317 25 00,
You can contact our Data Protection Officer by email at or by post at the following address: Europäische Reiseversicherung AG, Kratochwjlestrasse 4, 1220 Vienna, addressed for the attention of the "Data protection officer/Datenschutzbeauftragter".
Europäische Reiseversicherung AG is part of the international Europ Assistance Group, which is a group of companies that specialises in assistance products and travel insurance. It is part of the international Assicurazioni Generali S.p.A., Trieste (the Generali Group). As part of our affiliation with the Group, we are integrated into the infrastructure, in particular the IT infrastructure, of the Generali Group. Generali Versicherung AG, Landskrongasse 1-3, 1010 Vienna, therefore acts as a processor on our behalf in the context providing IT and telecommunications services. Generali Versicherung AG uses Generali Operations Service Platform S.r.l., Austria Branch, Kratochwjlestraße 4, 1220 Vienna, as a sub-processor for the provision of IT and telecommunications services.

Detailed information on data processing

Detailed information about data processing in the context of insurance contracts can be found on our information sheet about data processing:

Detailed information about data processing outside of insurance contracts can be found on the following information sheet about data processing:

We always strive to improve our website in order to provide you with maximum convenience during your visit. We therefore collect certain information from visitors to our website. Below is detailed information about how we process your data when you use our website.



Cookies are files that record certain information about your device when it is connected to the internet. In order to facilitate your access to our website as well as to enable the evaluation of visits to our website, we store cookies on your internet-enabled device.

We use certain cookies to record e.g. your IP address and other details when you visit our website, such as which pages are accessed, what is clicked on, the length of a visit to the website, the browser used, technical information about your internet-enabled device (desktop or mobile device, screen size, operating system) and the source of the visit to our website (whether you reached our website due to our marketing activity, or which website referred you to our website). We use this information to design and display the website optimally according to your preferences. Only the cookie itself is identified on your device. Personal data is only stored with your consent or if this is absolutely necessary to be able to use the service offered by us that you are accessing.

This website uses the following types of cookies, the content and functionality of which are explained below: 

  • Technically necessary cookies
  • Marketing cookies from US providers
  • Statistics/Performance cookies from US providers

Technically necessary cookies

Technically necessary cookies are used to provide functions that are required for you to use our website as intended. These are technically necessary cookies within the meaning of Section 96(3) of the Austrian Telecommunication Act (TKG); personal data is processed for this purpose on the basis of Article 6(1)(f) GDPR to safeguard our legitimate interest in ensuring that our website functions without technical issues. You have the right to object to such processing at any time.

You can find an overview of the technically necessary cookies that we use in the Cookie Settings on our website.

Statistics/Performance cookies from US providers

Performance cookies are optional cookies and are only used on the basis of your consent pursuant to Article 6(1)(a) GDPR.

Performance cookies collect information about how our websites are used so that we can improve their attractiveness, content and functionality. These cookies help us to determine, for example, whether and which pages on our website are visited and which content users are particularly interested in. We recognise you when you visit our website and we can record which pages you have visited on the website or which services you use. In particular, we record the number of times a page is accessed, the number of subpages accessed, the time spent on our website, the order of the pages that are visited, which search terms directed you to us, the country, region and, if applicable, the city from which you are accessing the website, as well as the proportion of mobile devices accessing our websites. We also record movements, clicks and scrolling with your mouse to understand which areas of our website are of particular interest to users. As a result, we can tailor the content of our website more specifically to the needs of our users and optimise our website.

We use Google Analytics, a web analytics service provided by Google LLC (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). Google Analytics uses performance cookies that are stored on your internet-enabled device and can be used to analyse your use of our website. This allows us to identify which of our services are popular or are not used at all. With this cookie, your personal data is anonymized before it is sent to Google Analytics (see "Data processing in the USA" below).

Marketing cookies from US providers

Marketing cookies are optional cookies and are only used on the basis of your consent pursuant to Article 6(1)(a) GDPR.

Marketing cookies are used to collect information across websites about the websites the user visits and to create targeted ads for the user. Marketing cookies can be used to provide personalised online ads and enhanced analysis and evaluation of the target group and user behaviour.

We use the Google Ads service provided by Google LLC (1600 Amphitheatre Parkway Mountain View, CA 94043, USA).

As part of the Google Ads service, we use Google Ads Conversion to draw attention to our attractive offers on external websites using advertising media (known as Google Ads). We can determine how successful individual advertising measures are from data for the ad campaigns. In doing so, we pursue our interest in displays advertising to you that is of interest to you, in making our website more interesting to you and in achieving a fair calculation of advertising costs.

These ads are delivered by Google via ad servers. For this purpose, we use ad server cookies, which can be used to measures certain parameters of success, such as display of the ads and clicks by users. If you access our website via a Google ad, Google Ads will store a cookie on your device. The unique cookie ID, the number of ad impressions per placement (frequency), the last impression (relevant for post-view conversions) and opt-out information (flag that the user no longer wishes to view the ad) are usually stored as analysis values for this cookie.

These cookies allow Google to recognise your internet browser again. If a user visits certain pages of a Google Ads customer's website and the cookie stored on their computer has not yet expired, Google and the customer can identify that the user has clicked on the ad and been redirected to that page. A different cookie is assigned to each Google Ads customer. Cookies can therefore not be tracked via the websites of Google Ads customers. We do not ourselves collect and process any personal data for the above advertising measures. We only receive statistical analyses from Google. Based on those analyses, we can see which of the advertising measures we have used are particularly effective. We do not receive any further data from the use of advertising media; in particular, we cannot identify users on the basis of this information.

We also use the remarketing function provided as part of the Google Ads service. We can use the remarketing function to show users on our website ads based on their interests on other websites within the Google advertising network (on Google Search or YouTube, Google Ads or on other websites). The interaction of users on our website is analysed for this purpose, e.g. regarding which offers the user was interested in, to be able to display targeted advertising to users on other websites, including after they have visited our website. For this purpose, Google stores cookies on the devices of users who visit certain Google services or websites in the Google Display Network. These cookies are used to record the visits of these users. The cookies are used to identify a web browser uniquely on a specific device and are not used to identify a person.

Finally, the Campaign Manager online marketing tool is used within the Google Ads service. Campaign Manager uses cookies to place relevant ads for users, to improve reports on campaign performance or to prevent a user seeing the same adverts on several occasions. By means of a cookie ID, Google records which adverts are placed on which browser and can therefore prevent them being advertised multiple times. Moreover, using cookie IDs, Campaign Manager can record “conversions”, which are relevant to ad requests. This is the case, for example, if a user sees a Campaign Manager advert and later accesses the advertiser’s website with the same browser and buys something on this site.
Based on the employed marketing tools, your browser automatically establishes a direct connection with the Google server. We have no influence over the scope and the further use of data, which are collected by Google through the use of this tool, and therefore inform you to the best of our knowledge: with the involvement of Campaign Manager, Google receives the information that you have accessed the relevant part of our website or have clicked on one of our adverts. If you are registered for a Google service, Google may allocate the visit to your account. Even if you are not registered at or have not logged on to Google, the possibility exists of the provider learning and storing your IP address.
Furthermore, the Campaign Manager (DoubleClick Floodlight) cookies employed allow us to understand whether you perform specific actions on our website after you have accessed one of our display/video ads on Google or on another platform via Campaign Manager or whether you have clicked on them (conversion tracking). Campaign Manager uses this cookie to understand the content with which you interacted on our websites in order to be able to send you targeted advertising later.

Moreover, we use the Facebook Custom Audiences offer from by Meta Platforms Inc. (1601 S California Ave, Palo Alto, California 94304, USA).

We use this remarketing function to enable us to address you again within 180 days. This allows interest-based adverts (“Facebook Ads”) to be presented to users of the website within the course of a visit to the social network Facebook or other websites that also use the procedure. In doing so, we pursue our interest in displaying advertising that is of interest to you in order to make our website more interesting to you.

Managing cookies

You can find an overview of the cookies used on our website in the Cookie Settings. You can withdraw or give your consent to performance and marketing cookies at any time with effect for the future under the settings.

Technically necessary cookies can be used on our website without your consent. It is therefore not possible to enable or disable technically necessary cookies individually.

However, you can set your web browser to prevent all cookies from being saved on your device or to ask you each time whether you agree to cookies being created. With common browsers, you can select this setting under "Settings" in the "Security" or "Privacy" folders.
Please note that disabling all cookies may limit the functions on our website.

Duration of storage

The life of the individual cookies used is shown under the Cookie Settings on our website.

Data recipients

Technically necessary cookies are only used by us and are therefore first-party cookies. This means that all the information saved in the cookies is only sent back to our website and is not processed by any third-party recipient.

Performance and marketing cookies come from external companies (third-party cookies). For the Google Ads, and Campaign Manager cookies, as well as the Cookie Facebook Custom Audiences (Facebook Pixel), Google LLC and Facebook, Inc., both based in the USA, may process your data, respectively.

Further information about data protection at Google and Facebook is available at: and and, respectively.

Data processing in the USA

The European Court of Justice has found that the US does not ensure an adequate level of data protection. There is therefore a particular risk that your data may be subject to access by US authorities for control and monitoring purposes and that no effective legal remedies are available. Before we set the above cookies and, if necessary, transfer your data to the US companies listed above, we will ask for your express consent (Article 6(1)(a) GDPR in conjunction with Article 49(1)(a) GDPR).

All data sent to Google Analytics is redirected via a "filter server" within the EU. On this filter server, certain data such as your IP address and some browser characteristics are removed to protect your privacy before the remaining, anonymized, data is sent to Google Analytics. Thus, due to the anonymization, there is no processing of your personal data at Google Analytics. The filter server is operated by traffic3 GmbH, which is based in Austria. The data is not stored on the filter server; the data is automatically deleted within a few seconds after receipt or forwarding.

You can find an overview of the cookies used on our website in the Cookie Settings. You can withdraw or give your consent to the optional performance and marketing cookies from US providers at any time with effect for the future under the settings.

Social media

An up-to-date and professionally maintained social media presence is an important part of our communication policy. We use our social media presence to establish direct communication and interaction with you. We also want you to be able to find out about our products and services in a straightforward way with up-to-date information.

Legal basis of processing

The ability to contact you via social media and to provide a corresponding website for this purpose constitutes a legitimate interest (legal basis) for us pursuant to Article 6(1)(f) GDPR.

Any further processing operations, such as the detailed analysis of behaviour on social media platforms, including in connection with your personal login on such platforms, are the responsibility of the providers of the social media platforms themselves. For information about the types of data processed, the legal basis of such processing operations and the purposes of such operations, please contact the providers themselves.

Joint controllers and exercising your rights

We are joint controllers with the providers of the social media platforms for the data processing for our social media presence. You can assert your right of access, right to rectification, right to erasure, right to restriction of processing and right to data portability against us or against the provider of the social media platform.

Please note that we only have limited influence over the data processing procedures and the period of data storage for our social media presence.

Data processing by us

We process the personal data you provide on our social media pages. This includes your username and the data you publish (e.g. posts and shares). Our processing is limited to responding to your posts or making posts where we refer to your username or images (e.g. if you contribute images for competitions). This is how we integrate the data you publish more closely into our social media pages and make your personal data accessible to other users in this extended form.

Contact for questions/our data protection officer

If you have any questions about our social media pages, please use the contact options in the legal notice/on the information page of the applicable site.

You can contact our data protection officer as described above.

Details about our social media presence:

Facebook Page

We use the technical platform and services of Facebook Ireland Limited, 4 Grand Canal Square, Dublin, Ireland, to run a Facebook Page.

We have entered into a Page Insights Controller Addendum with Facebook Ireland Limited regarding who is the data controller. This governs the joint controllership for the processing personal data in the relationship between us and Facebook Ireland Limited in accordance with Article 26 GDPR. The responsibility to comply with legal requirements, e.g. the obligations to provide information pursuant to Article 13 GDPR and the safeguarding of further data subject rights such as your right to erasure (deletion) of personal data, are also defined in the Addendum.


We use the technical platform and services of Instagram. The provider is Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. The data controller for persons living outside the United States is Facebook Ireland Ltd. 4 Grand Canal Square Grand Canal Harbour Dublin 2 Ireland. Further details on the processing of personal data by Instagram Inc. are provided in Instagram's Data Policy:

You can make changes to the privacy settings in your Instagram profile at:


We use the technical platform and services of Twitter. The provider is Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103 USA. Further details on the processing of personal data by Twitter Inc. are provided in Twitter's Privacy Policy:


Based on your consent, newsletters are sent to the contact details that you provided when subscribing to the newsletter. You may revoke your consent to receive newsletters at any time, for example via the unsubscribe link directly in the newsletter. The revocation does not affect the legality of the data processing that has been performed on the basis of the consent prior to the revocation.

We process the contact details you provide on the basis of your consent in accordance with Article 6(1)(a) GDPR in order to send you information. The provision of the data you provide is required for this purpose.

We store the data you provide until you withdraw your consent.

The newsletter is processed and sent on our behalf by our processor, dialog-Mail eMarketing Systems GmbH (Nussgasse 31, 3434 Wilfersdorf).

Contact forms

There are contact forms on our website you can use to send use queries.

In these forms, you can enter various personal data, such as your name, address and contact details, as well as information about your interests or concerns.

If you contact us via a contact form, the information you provide will be processed for the purpose of processing your enquiry and for any follow-up questions, on the legal basis of Article 6(1)(f) GDPR. We have a legitimate interest in processing so that we can process your query quickly and effectively. You have the right to object to such processing at any time.

If your query arises from a contract with us or from steps prior to entering into a contract, we process your data on the basis of Article 6(1)(b) GDPR.

We store the data you provide for a maximum of three years after your request has been fully handled unless the data needs to be processed in the context of an insurance contract. In this case, the data processing information contained in the information sheet available above regarding data processing for insurance contracts applies.


There may be opportunities to enter competitions on our website.
You can enter various pieces of personal data, such as name, address and contact details.

This data will be used by us in accordance with Article 6(1)(b) GDPR to run the competition and to inform you of any prizes. The provision of the data you provide is required for this purpose.

We will store the data you provide until after the completion of the competition at the latest, unless statutory retention requirements apply.

Your rights

You can use the above contact details to request access to the personal data that we store concerning you. In addition, under certain circumstances, you may request the rectification or erasure (deletion) of your data. Furthermore, you may have the right to restrict the processing of your data as well as the right to the disclosure of the data you provide in a structured, common and machine-readable format.

If we have received your data and process this data on the basis of consent provided by you, you can withdraw this consent at any time, with the result that, upon receipt of your withdrawal of consent, we will no longer process your data for the purposes stated in the consent. The withdrawal does not affect the legality of the data processing that took place up to the withdrawal.

You can also lodge a complaint with the Austrian Data Protection Authority, Barichgasse 40-42, 1030 Wien, telephone: +43 1 52 152-0, e-mail:,We do not use any automated decision-making, including profiling (according to Article 22 GDPR), on our website.

Tele-Traveldoc and Emergency App

  • Enter your policy number. In an emergency, it will be transmitted along with your current address via GPS tracking
  • The shortest connection to the emergency call center, works even without internet access
  • Tele-Traveldoc, a 24/7 connection to the Austrian doctor for quick medical advice when travelling
  • Simple and quick transmission of a claim
Get the App

Screen Design of Meine Urlauberia App

Become part of our Newsletter Community!

Become part of our newsletter community with more than 60,000 experienced travelers who regularly read our travel tips and information! Find out everything about travel safety and travel preparation, regular travel tips from experts and important events around the world. Note: This service is available in German.

Register now