Tele-Traveldoc consulting
Always take Reisedoc with you when travelling
The exotic climate or delicious food specials are some of the reasons we go on travel for, but that could also cause problems for our health sometimes. No problem for customers of Europäische Reiseversicherung, the number one when it comes to travel insurance in Austria. Because by phone or with the Europäische-App, a tele-traveldoc is just a push of a button away. Holidaymakers benefit from Austrian standards without language barriers and around the clock, 365 days a year.
The tele-traveldoc is automatically included in all valid travel insurance packages as part of the comprehensive medical service package (medical costs, repatriation, etc.) and connects vacationers and travelers directly with a doctor based in Austria.
It's that easy
Click on the “Traveldoc” button in the Europäische-app and the data you have provided, such as your name and policy details, as well as GPS, will be transferred.
An experienced doctor will call you back within a guaranteed 30 minutes.
Or you can call the European Travel Insurance service hotline +43 1 50444 00 directly, enter your details and then receive a call back from Reisedoc. Video chat is also offered via a secure connection.
Advice around the clock
The advantages of the “Reisedoc” are obvious: there is no need to visit the doctor at your holiday destination, there are neither language problems nor long waiting times. Holidaymakers can enjoy medical advice at Austrian standards at any time, conveniently and safely from their hotel room. Small aches and pains are clarified in the early stages in order to contain any deterioration. Should emergency medical treatment prove necessary, the patient will be forwarded directly to the tried and tested operations center and accompanied until they return home.
Everything there
Advice on all aspects of the Europäische-app is easy to use and also works offline and without data roaming. It documents all vacations, offers emergency location and direct emergency telephone calls to the operations center, information about credit card and cell phone blocking, as well as valuable information such as travel warnings and contact details for international representations. Damage reports can also be made via the app.
In order to provide medical advice, we need and process your personal data (Art. 6 Para. 1 b) GDPR) and also your health data (§ 11a - d VersVG). Further information about our data processing can be found at europaeische.at/datenschutz
Tele-Traveldoc and Emergency App
- Enter your policy number. In an emergency, it will be transmitted along with your current address via GPS tracking
- The shortest connection to the emergency call center, works even without internet access
- Tele-Traveldoc, a 24/7 connection to the Austrian doctor for quick medical advice when travelling
- Simple and quick transmission of a claim
Become part of our Newsletter Community!
Become part of our newsletter community with more than 60,000 experienced travelers who regularly read our travel tips and information! Find out everything about travel safety and travel preparation, regular travel tips from experts and important events around the world. Note: This service is available in German.